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Performance & Evaluation

Phoenix conducts research to assess performance in a wide range of areas, involving both quantitative and qualitative methods, typically including stakeholder feedback. Studies can be stand alone or part of a broader program evaluation initiative. Studies undertaken by Phoenix professionals have included performance evaluation and measurement in the context of workplaces, membership associations, internship programs, and initiatives targeted as specific stakeholder groups (e.g. youth service agencies), among many others. Longer term tracking of performance is often an important component.

Studies conducted in this area by Phoenix professionals have included:

  • Employee relocation services
  • Employment impacts of loan program
  • Employment support program targeting employers
  • Advertising campaigns and other communications initiatives
  • On-line procurement system
  • Dispute resolution methods
  • Foreign aid support program
  • Income supplement program
  • Performance of board of directors
  • Government consultation program
  • Accessibility issues related to disabled Canadians
  • Employee Intranet sites, newsletters and other communications
  • Service delivery programs for many types of client groups
  • Conferences and info-fairs.
  • Websites and other electronic information delivery
  • and many more
Performance & Evaluation
Phoenix SPI