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Client Satisfaction: Case Profiles

Understanding clients’ needs, expectations and experiences is key to improving service delivery. Phoenix team members have extensive experience designing and conducting research to measure and benchmark client satisfaction, as well as exploring service delivery from a qualitative perspective. No matter who your clients are – program or service users, students, seniors, disabled persons – you can trust our professionals to design research that generates reliable, quality data, and to offer insightful analysis and strategic recommendations .

To see how we undertake client satisfaction and service quality research, we invite you to peruse these case studies of research undertaken by Phoenix professionals.

Registered Charities Service Delivery
Canadian Film Program Client Satisfaction
Trans-Boundary Shipment of Hazardous Waste Client Satisfaction
Aboriginal Business Canada Client Satisfaction
Centre for Intercultural Learning Client Satisfaction
Client Satisfaction
Phoenix SPI