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Appropriate Dispute Resolution Stakeholder Survey

Subject Matter

The Office of Regulatory and International Affairs of the Health Products and Food Branch of Health Canada developed a Public Involvement Plan that describes activities and opportunities for involving the public, particularly stakeholder groups, in the early stages of its Appropriate Dispute Resolution (ADR) project. The Branch wanted to conduct an on-line survey with stakeholder representatives to explore issues related to ADR. Questions were designed to elicit stakeholder perceptions of the sources and types of disputes which they have had with the Branch, their level of satisfaction with dispute resolution processes now used by the Branch, and the results desired from a dispute resolution process.


In total, approximately 300 surveys were completed online. Email invitation letters were sent to potential respondents, which identified the purpose of the research, encouraged participation, and offered assurances of confidentiality. The emails also included a link that took people directly to the questionnaire, with a PIN number to control entry. Two email reminders were also sent (approximately one week apart). The survey was available in both official languages, and took approximately 10 minutes to complete. Stakeholder groups included industry (i.e. organizations seeking to have products regulated under the Food and Drugs Act and Regulations for sale in Canada), industry associations, professional associations, and public interest groups.

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